About this policy
This policy covers the Nearby Arborist website and its tree job form. Where it says "we" or "us", it means Nearby Arborist. The headings follow the points a collection notice under Australian Privacy Principle 5 covers.
Who we are
Nearby Arborist runs this website and the system that passes tree jobs from its form to local arborists. The details you send are held by Nearby Arborist, and we don't do any tree work ourselves.
The site has no phone number, email address or contact form. To ask about your details, go through the arborist who received them, as explained under seeing or correcting your details below.
What we collect, and how
Through the tree job form: the job you pick, your answers to a few questions about the tree (such as its height, how many there are, whether it's near a power line and, on removals, whether you have a council permit), your postcode, your first name and your mobile number.
If you choose to add them, an email address and a note about the job.
We also use recordings of how people move through the form, to improve it. Those recordings never show what people type, and the form doesn't put personal details in the page address. Nearby Arborist holds the details you send.
Why we collect it
So a local arborist can contact you about the job you sent, and so we can run and improve the form.
What happens if you don't give us these details
The job, your postcode, first name and mobile number are what an arborist needs to get back to you, so the form can't be sent without them. The email address and note are optional.
Who we share it with
A local arborist, so they can contact you about the job. You agree to this by ticking the consent box on the form before you send it. The arborist runs their own business.
A few service providers handle details for us so the site and the form can run. Vercel hosts the website, Microsoft Clarity makes the form recordings, and Google reCAPTCHA checks the form for spam. The lead system that passes your job on also uses its own tools, including automated tools that read job descriptions. Microsoft and Google handle what they collect under their own privacy policies.
Sending details overseas
Vercel, Microsoft and Google are based in the United States, and so are some of the lead system's tools, so your details may be stored or handled there.
How long we keep your details
Job details are kept for as long as we need them to run the service and meet our legal obligations, and seven years at most. After that, they're deleted or stripped of anything that identifies you.
Seeing or correcting your details
You can ask to see the details we hold about you and ask for them to be corrected. To ask, go through the arborist who received your details and ask them to pass your request on to Nearby Arborist. We reply to a request to see or correct your details within 30 days.
The arborist also keeps their own copy as part of their business records, so to see or correct that copy, ask them directly.
Making a privacy complaint
If you think we've mishandled your details, raise it with us the same way, through the arborist who received them. If you're not happy with our answer, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).
A problem with an arborist's work is a separate matter, covered on the complaints page.