Is a street tree dangerous right now?
If anyone is hurt or in danger, call 000. If a street tree has come down on your home or is blocking your way out, call the SES. Keep people and cars out from under any split or hanging branch. If the tree is touching a power line, it's the electricity network's job, not the council's or an arborist's: see trees and power lines for which network to call.
Whose tree is it?
If it's growing between your front boundary and the road, it's very likely on public land. Townsville, for example, treats the road reserve as including the footpath and nature strip, and Darwin treats nature strip vegetation as council property. In the ACT, the Government manages trees on nature strips and road verges.
That holds even when you've been looking after it. Rockhampton plants street trees and asks residents to water and care for them, but they're still council trees. If you're not sure where your boundary runs, ask the council before anyone touches the tree.
Why you shouldn't prune or remove it yourself
Because the rules make it the council's call, and many make it an offence. In NSW, work on a tree on public land needs approval first. In the ACT, you can't remove a nature strip tree without written approval. Brisbane's local law bars interfering with a footpath tree except under a council permit, and Wyndham makes removing or damaging a street tree without approval an offence.
Some councils enforce it hard. Sunshine Coast Council reported in July 2024 that a resident who cleared road reserve vegetation was fined $30,000 in the Caloundra Magistrates Court, on top of compensation and court costs.
A few councils allow small, defined jobs. Sunshine Coast says residents may prune council branches back to the boundary where they overhang more than 0.5m and sit within 2.5m of the ground. Rockhampton's policy allows ground-based minor maintenance within five metres of your property, on branches no thicker than five centimetres. Brisbane issues minor street tree pruning permits on the spot. Unless your council has said so in writing, assume the answer is no.
How to get a council tree looked at
Find the council's tree request channel
Most use an online form, an app or a phone line. In Canberra it's Fix My Street or Access Canberra. Wyndham takes Tree Assessment Requests online or by phone.
Send photos and the exact spot
Ku-ring-gai, for one, asks for your concerns with photos, your name, the tree's address and your postal address.
Describe the risk, not just the nuisance
A split limb over the driveway, a branch on the roof or roots lifting a path gets more attention than leaves in the gutter.
Keep the reference number
Follow up in writing if nothing happens. ACT City Services aims to acknowledge street tree requests within 10 business days, which doesn't mean the work is done by then.
What councils will and won't do
The councils we've looked at generally act on trees that are dead, dying, diseased or structurally dangerous. Brimbank takes removal requests for those, and Hume does clearance pruning to a height of 3.5 metres where a street tree overhangs a property line.
They usually won't remove a healthy tree for leaves, shade or views. Wyndham won't remove planted street trees for personal preference, leaf litter, limbs over private property, parking or fauna. Hume won't for shade, debris, allergens or bees. Albany won't prune to improve views or reduce shading, and Mildura says dropped leaves, flowers or fruit ordinarily won't justify removing one.
Street trees and power lines
Who clears a street tree from the lines depends on the state and the network. In Victoria, Energy Safe Victoria says nature strip trees near lines belong to either the electricity distributor or the council, and either can tell you which. Ku-ring-gai says Ausgrid prunes trees growing near lines between street poles. In WA, planted verge trees are the local government's or Main Roads WA's to keep clear, and naturally occurring ones are the network's.
Roots, damage and your own trees
If roots from a street tree are damaging your property, report it with evidence. Launceston asks for evidence from a suitably qualified person that its tree's roots are contributing, and an arborist report is the usual way to get that.
It works the other way as well. Your own trees can't hang low over the footpath: Wodonga's local law sets a 2.5 metre clearance above the footpath or nature strip, and Hobart can do the work and invoice the owner.
What you can do, and what's the council's job
You can
- Report the tree, with photos, and keep the reference number.
- Water a young street tree in dry weather, which ACT City Services encourages.
- Keep cars off the nature strip and away from the roots.
- Prune your own trees back from the footpath, from the ground with hand tools.
Leave to an arborist
- Any pruning or removal of the street tree itself: the council's arborists or contractors do that.
- Anything touching a power line: the network.
- A written report on root damage, if you're making a claim.
Council street trees and nature strip trees: what to do next
We'd report it in writing with photos and the exact location, and frame it around safety rather than mess. Then we'd keep the reference number and follow up if nothing happens. If the tree is on a line, we'd call the network first. And if it's damaging the house, we'd get an arborist's report before talking about who pays.
Want an arborist to look at it?
Tell us the job and your postcode, and a local arborist calls you to talk it through.

