What the form asks
The job
Storm damage, a removal, pruning, a stump, a palm, a hedge, an arborist report or clearing a block. Pick the closest one.
A few taps about the tree
Things like how tall it is, how many there are and whether it's near a power line. On removals it asks whether you have a council permit, and passes your answer to the arborist.
Your postcode
It tells us where the tree is.
Your first name and mobile
An email address and a note about the job are optional. You tick a box agreeing that we can share your details with a local arborist so they can contact you about the job.
What happens after you send it
A local arborist contacts you about the job. They'll usually want to see the tree before quoting, because height, access and what's underneath change a job a lot.
The price and the work are agreed between you and the arborist. We don't quote, we don't set prices and we're not part of the job itself, so whether to go ahead is your call.
Got a quote and not sure what should be in it? Reading a tree quote goes through it line by line.
If the tree is on a power line
The form asks about power lines for a reason. A tree touching a street power line isn't taken as a job: the form sends you to the electricity network instead, because the line has to be made safe before anyone goes near the tree. Stay well back, keep others away, and call 000 if anyone is in danger. Trees and power lines lists the networks.
Storm damage
If anyone is in danger, call 000 first. For a storm-damaged home, ring the SES. Storm jobs sent through the form are marked urgent for the arborist, but we make no promise about how quickly anyone responds, and in a big storm nobody honestly can.
What we never do
We never do tree work, quote it or employ the arborists. The site shows no prices for tree work.
We never tell you a tree is fine to cut without checking. Permit pages say what the rules cover and send you to the council.
And we never give felling, climbing or chainsaw instructions. Tips here stop at small pruning you can do from the ground with hand tools.
