A problem with the tree work
Put it to the arborist in writing
Your agreement for the work is with the arborist's business, so they're best placed to fix it. Say what's wrong, what you'd like done and by when, by email or text so there's a record.
Keep the paperwork
Hold on to the quote, the invoice, photos of the tree and the yard, and every message between you. Give the arborist a fair chance to put it right.
Know where you stand
The Australian Consumer Law guarantees that services are provided with due care and skill. If tree work falls short of that, your rights are against the business you paid.
Go to your state's consumer service
If the arborist won't put it right, the consumer affairs or fair trading office in your state or territory is the next stop, such as NSW Fair Trading or Consumer Affairs Victoria. It can tell you what to do next.
Don't use the job form for a complaint
The tree job form is there to pass jobs on, and ticking its consent box lets us share your details with a local arborist. A complaint sent through it could land with an arborist, so please use the routes on this page instead. Nearby Arborist has no contact page, email address or phone number.
A complaint about Nearby Arborist
If your complaint is about how your details were handled, the Office of the Australian Information Commissioner (oaic.gov.au) takes privacy complaints, and the privacy policy explains what we collect and who sees it.
Any other complaint about Nearby Arborist, such as something on a page or how the form works, can go to the consumer affairs or fair trading office in your state or territory.
What we can't do
Nearby Arborist can't refund money you paid an arborist, send an arborist back to a job or decide a dispute about the work. The arborist agrees the price and the work with you directly, so your rights sit with their business, and the offices above can help you use them.
Mistakes on a page
If a rule or fact on a page looks wrong, check it against the source listed at the foot of that page. For a permit question, your council has the final say on your tree. The editorial policy explains where our facts come from.
If a tree is dangerous right now
Don't wait on a complaint. Call 000 if anyone is in danger, or the SES for a home damaged in a storm. If a tree is touching a street power line, call the electricity network for your area.